I can log into the computer but not the mobile app

Modified on Thu, 31 Aug 2023 at 02:47 PM

The most common cause for being able to log into the computer but not the mobile app is an incorrect password.  Please review the following common mistakes:

  1. If you are using Copy and Paste, please make sure there are no trailing spaces in the password that you are copying.  
  2. If you are manually typing in your password, some phones will automatically make the first letter a capital letter.  Passwords are case-sensitive and you need to enter the password exactly as it was sent to you.

If you are still having problems, please contact our support and we can set your password to something more simple and easier to type in with the keyboard on your phone.  Our support email is:  support@lonestartracking.com or give us a call at 1-877-777-8636

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