I can log into the computer but not the mobile app

Modified on Thu, 31 Aug, 2023 at 2:47 PM

The most common cause for being able to log into the computer but not the mobile app is an incorrect password.  Please review the following common mistakes:


  1. If you are using Copy and Paste, please make sure there are no trailing spaces in the password that you are copying.  
  2. If you are manually typing in your password, some phones will automatically make the first letter a capital letter.  Passwords are case-sensitive and you need to enter the password exactly as it was sent to you.


If you are still having problems, please contact our support and we can set your password to something more simple and easier to type in with the keyboard on your phone.  Our support email is:  support@lonestartracking.com or give us a call at 1-877-777-8636

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article