Oyster Cellular Quick Start Guide

Modified on Thu, 27 Apr 2023 at 04:01 PM


Oyster Cellular User Manual


Welcome!  Thank you for purchasing the Oyster GPS Tracker from LoneStar Tracking.  It's the best GPS tracker available with a dustproof and waterproof IP67 rating.  With proper use, this unit can provide many years of uninterrupted service protecting assets in all conditions.


This manual will guide you through the steps and installation process as well as take a look at the software used to monitor your Oyster GPS Tracker.


NOTE: BEFORE INSTALLING PERMANENTLY, please note that the Oyster GPS tracker uses satellites to receive position information and uses cellular towers to share information with our servers.  An unobstructed view of the sky is best but the tracker may work even if hidden.  After initial setup, test the unit where you want to place it to see if there is a strong enough signal.


NOTE: Damaging the casing of the Oyster GPS tracker or installing batteries incorrectly will void its warranty.


Overview:


Your device is already active with batteries installed, no need to activate or turn on anything. Just install the device on the asset and set up the alerts you would like to have. The Oyster uses a type of 5G cellular technology called Cat-M1 combined with a built-in GPS chip to take the location data from your asset and send it to our server where you can view the data via our tracking software or mobile application. 


1. Batteries


Your package includes (3) Energizer Ultimate Lithium batteries (may be pre-installed).


The Oyster uses 3 x AA Batteries. The circuitry is designed to handle battery cell voltages from 1.5V to 3.6V. This allows the Oyster to operate off either readily available Lithium-Iron-Disulphide (LiFeSO2) or top of the range Lithium-Thionyl-Chloride (LiSOCl2) batteries.

It is important that Alkaline Batteries are not used. They will power the device, and it will operate for a while, however due to the way Alkaline batteries discharge (voltage drops off as capacity is used), only around 40% of their capacity will actually be used by the device before the batteries can no longer power the Oyster. Only a few weeks of operation will be seen.


When your device runs low on batteries, you can purchase a new set of Energizer Ultimate Lithium batteries from most hardware or grocery stores.  




NOTE: When operating the Oyster GPS tracking in an extremely cold environment, we recommend Lithium Thionyl Chloride (LTC) batteries which are available for purchase through LoneStar Tracking.


2. Using the LoneStar Tracking Website


The website at https://FleetONE.LoneStarTracking.com gives you more features than the LoneStar Tracking app.  On your computer, you can view Online Tracking of all assets, generate Route Reports, choose alert parameters, view all historical alerts, list, create and manage GeoFences, adjust user preferences and create additional users.  


   a. Logging In -  Shortly after you placed your order with LoneStar Tracking, you should have received an email with your login credentials.  Make sure to check your spam folder if you do not see an email from our system.  


   b. Creating Alerts - To create an alert, you will click on the "settings" icon on the left side of your screen.  A column of options will appear on the left side of the screen.  In this column, click on "Alert settings".  Click on the green "new alert" button and configure your alert.



   c. Changing Time Zone and Personal Info - To change your Time Zone you will click on the 3 lines next to your name in the top right of your screen.  Then click on "My account" from the options that appear.  From this screen, you can change your password, time zone, email address and set other preferences.



   d. Route History - To view the route history for your device, you will select one of your devices from the list on the left side of the screen and it will update to the overview page. You can then click on the middle tab that says Routes. Then you can select the date or range of dates that you would like to view the routes for.


   e. Change Device Name - This support article and video will show you how to change the name of your device. Click Here


   f. Create Another User - This support article and video will show you how to create another user. Click Here


3. Using The Mobile App


The mobile app is available for both iPhone and Android devices.  Please visit your app store / play store and search for "LoneStar Tracking"  



   a. Location Information - To view the address and other location information about your device click on the rectangle icon for the device you want to check on the map. Once you click on it a white box will appear with the address and device name. For more information, you can click on the white box and it redirects you to the overview for the device. Here you can view battery levels and other device information. 


    b. Route History - From the overview screen you can click on the middle tab at the top of the screen. On Android, it will say “ROUTES’. On iPhone, it will have an icon that looks like a squiggly line meant to be a curved road. Once on the routes screen, you can select the day or the range of days you would like to view by clicking the calendar or date at the bottom of the screen. 


    c. Alert Settings - You can view alerts that have been triggered within the mobile application, but we recommend using the website to configure alerts and have full functionality. To view the alerts that have been triggered inside the application you will click on the tab on the right side of the overview screen. On Android, it will say “ALERTS”. On iPhone, it will have an icon that looks like a bell. Once on the alerts screen, you can view all the alerts that have been triggered for that device. 


4. Device Alerts


You have the ability to enable or disable alerts on the LoneStar Tracking system to help you with managing your GPS tracking device.  Below are the alerts available to you.


Movement - by default this alert will trigger when your device has moved more than 750ft. If you need a more sensitive setting then you can contact support@lonestartracking and have us switch your device to “Jostle” mode. Jostle mode will trigger an alert with much smaller movement, such as someone moving around on the asset, or hitching a trailer to a vehicle.


GeoFence - You can create an imaginary fence within our software and then get alerted if the device crosses the “geofence”. To learn more about creating objects and their corresponding alerts please watch this video. How to create a GeoFence using the LoneStar Tracking Lite Tracking System


Speeding - You can be notified if the device goes over a certain speed for a specified amount of time. Such as 70mph for 3 minutes, if the device is going over 70 for more than 3 minutes then it will send an alert.


No Power - Not relevant for the Oyster.  This alert is only valid for a “wired” device.


No Signal - Not relevant for the Oyster.  The Oyster “goes to sleep” when not moving to conserve battery and disconnects from cellular service. 


Battery Level - Receive a notification if your battery is below a specific percentage.  (Valid for Oyster2 only)


Supply Voltage -  Receive a notification if your battery is below a specific voltage.  The recommended low voltage alert for the Oyster/Oyster Edge/Yabby/Yabby Edge is 4.75v  (Please note, battery voltage will register lower in cold weather and higher in hot weather)


Movement with Ignition Off - Not relevant for the Oyster.  The Oyster is not hard-wired to the vehicle ignition, so is unable to determine when the ignition is ON or OFF. 


*Adding additional Phone numbers and email addresses to alerts - If adding a phone number, add +1 to the beginning and add it to the blank box Under the default phone number. For email you enter the address into the blank Box and click save.


5. Troubleshooting:


Is your device not showing the correct location?

Try removing the batteries for 30 seconds and reinserting them with the device outside and the antenna pointing towards the sky. If the issue persists, then you could have an issue with the installation causing poor GPS or cellular signal.


Is your battery not lasting as long as it should?

Possible reasons for unexpected battery drain include:

  • Single cell battery failure

    • Most batteries have a failure rate of close to or under 1%, which varies by brand and type

    • Battery age may adversely affect their performance. 

    • High and extremely low temperatures or extreme vibration can greatly increase the failure rate

  • Heavy use of Recovery Mode

  • High levels of vibration, leading to excessive GPS checks

  • Cellular network connectivity problems, leading to excessive upload time

  • Poor GPS reception, leading to excessive GPS fix time

  • Incorrect battery installed in GPS tracker (see battery section above)



6. Installing Magnets:


https://support.lonestartracking.com/a/solutions/articles/31000168510

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